Return & Refund Policy

We offer a 14-day return policy. You have 14 days from the date of delivery to request a return.

If your order qualified for free shipping, the original shipping cost will be deducted from your refund unless the return is due to damage or a defect. Buyers are responsible for return shipping costs—we do not issue return labels.

Return Eligibility

To qualify for a return, items must meet the following requirements:

- Be in the same condition as received.

- Be unregistered and in original packaging.

- Include all accessories and documentation (trem arm, owner’s manual, warranty card, quick-start guides, etc.).

- Have all protective plastic (e.g., pickguard stickers) intact.

- Show no signs of wear or use.

- Include proof of purchase (receipt or order confirmation).

How to Start a Return

Please contact your salesperson at 713-880-2188 or email sales@fullersguitar.com.
Returns should be shipped to:

Fuller’s Guitar
ATTN: Returns
116 North Loop
Houston, TX 77008

Please pack items securely in the original shipping materials.

If your order was placed on Reverb, Amazon, or eBay, please submit the return request through that platform. Our Customer Service team will process the refund upon receipt of the returned item(s).

Damages and Issues

Inspect your order upon delivery and contact us immediately if it is defective, damaged, or incorrect so we can resolve the issue.

If your item was damaged in shipment, we will take care of you. We just ask that you provide the following: